Privacy Policy

1. Introduction

This Privacy Policy describes how I‑CA.RE collects, uses and protects the personal data of website users.

I‑CA.RE attaches particular importance to the protection of personal data and is committed to processing it in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the French Data Protection Act.

2. Data Controller

Personal data collected on the website is processed by:

I‑CA.RE
SAS with share capital of €1,000
Registered office: 106 Bis rue Bertrand de Goth, 33800 Bordeaux, France
RCS Bordeaux: 942 176 884
Email: contact@i-ca.re
Phone: +33 6 49 80 80 97

3. Data Collected

Data that may be collected via the website includes:

a) Contact form

• First name, last name
• Email address
• Phone number (where applicable)
• Message content

b) Investor interest form

• First name, last name
• Email address
• Phone number (where applicable)
• Investor profile
• Anticipated investment ticket
• Area of interest
• Free-text message
• GDPR consent

c) Technical data

• IP address
• Browsing data
• Technical or statistical cookies (subject to consent)

No sensitive data (health, opinions, etc.) is collected via the website.

d) "Describe my need" form (Patient Space)

• First name, last name
• Email address
• Phone (if applicable)
• Specialty or topic sought
• Preferred location (district, practice)
• Free-text description of the need
• GDPR consent

e) Practitioner profiles

Profiles of practitioners renting I‑CA.RE offices are published exclusively after the practitioner's explicit written validation. Profiles may include: first name, last name, professional photograph, specialty, biography written or validated by the practitioner, topics addressed, external booking link (Doctolib, Crénolibre or the practitioner's personal website). Practitioners may request the removal of their profile at any time by email to contact@i-ca.re; removal is effective within 30 days.

f) Google Reviews

For practitioners with a public Google Business Profile who have notified I‑CA.RE, their Patient Space profile may display the average rating and latest public reviews retrieved from the Google Places API. These reviews remain the property of their authors and Google; they are reproduced with source attribution, a direct link to the original Google profile, and the date of last synchronisation. No moderation or filtering is performed by I‑CA.RE on these reviews.

4. Purpose of Processing

• Responding to enquiries sent via the contact form
• Following up with persons who have expressed investor interest
• Managing investor prospect tracking
• Improving website functionality
• Producing visitor statistics (if consented)
• Connecting patients who wish to be matched with a I‑CA.RE network practitioner suited to their need
• Publicly presenting practitioners renting I‑CA.RE offices who have validated their profile
• Displaying public Google reviews of the practitioners concerned, as verifiable information for patients

No personal data is sold or transferred to third parties.

5. Legal Basis

• User consent (forms, cookies)
• Legitimate interest of I‑CA.RE for enquiry and prospect follow-up
• Explicit consent of the practitioner for the publication of their profile
• Patient consent for the transmission of their request to one or more network practitioners ("Describe my need" form)
• Legitimate interest of I‑CA.RE for patient-practitioner matching and for presenting the network of tenant practitioners

6. Data Retention

Contact enquiries: up to 3 years from last exchange
Investor prospects: up to 5 years from last contact
Browsing data: in accordance with applicable cookie legislation
"Describe my need" form requests: 2 years from last exchange, or deletion on request
Practitioner profiles: retained as long as the practitioner rents an I‑CA.RE office and has not requested removal
Local cache of Google Reviews: automatically refreshed weekly, archived for 30 days after a practitioner leaves, then deleted

7. Hosting and Security

The website is hosted by:

INFOMANIAK NETWORK SA
Rue Eugène-Marziano 25
1227 Les Acacias (Geneva), Switzerland

I‑CA.RE implements appropriate technical and organisational measures to ensure data security and confidentiality.

8. Data Recipients

Data is intended exclusively for I‑CA.RE. It may be processed by the following sub-processors, acting on behalf of I‑CA.RE and in compliance with the GDPR:

Hosting and infrastructure: INFOMANIAK NETWORK SA (Switzerland), Lovable (Sweden), Supabase (United States, Standard Contractual Clauses)
Google Places API: Google Ireland Limited, for retrieval of public Google reviews of network practitioners
Patient request routing tool: to be confirmed before the concierge form goes live (Brevo, HubSpot or equivalent)

No patient data is sold or transferred to third parties for commercial purposes.

9. Your Rights

Under the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to object
• Right to restriction of processing
• Right to data portability

You may exercise these rights by sending your request to: contact@i-ca.re

A response will be provided within one month. You also have the right to lodge a complaint with the CNIL.

10. Cookies

The website may use technical cookies necessary for its operation and, where applicable, statistical cookies. Users may accept or refuse non-essential cookies via the cookie management banner displayed on first visit.

For more details, see our Cookie Policy.

11. Policy Updates

I‑CA.RE reserves the right to amend this Privacy Policy at any time to ensure compliance with applicable legislation. The current version is that published on the website.

Last updated: as of the Patient Space launch date. Version 2 — Patient Space extension.